Returns & Exchanges

Due to the perishable nature of our hand-crafted treats, we strive to ensure every cookie arrives in perfect condition. If you are not completely satisfied with your order, please contact us within 24 hours of delivery to discuss a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your cookie bouquet or gift basket for any damage that may have occurred during transit.

• 2.
  Document Issues

  If there is an issue with your order, take a clear photo of the product and the packaging to help our team assess the situation.

• 3.
  Contact Customer Support

  Reach out to our sweet support team via email or phone with your order number and photos within 24 hours of receipt.

• 4.
  Resolution Process

  Our team will review your claim and, if eligible, will initiate a fresh replacement shipment or issue a credit to your original payment method.